Privacy Policy

We may collect information you provide when requesting a quote, making a booking or contacting us, including your name, phone number, email address, service address, vehicle details and the contents of your enquiry.

Our website may also collect limited technical and usage information through analytics, advertising pixels and similar technologies, such as device type, browser, pages visited and approximate location.

We use personal information to respond to enquiries, prepare quotations, schedule and deliver services, communicate about bookings, provide customer support, maintain business records, improve our website and marketing, and meet legal or regulatory obligations.

Where required, we will ask for consent before using information for a new purpose or sending direct marketing. You may opt out of marketing communications at any time.

We do not sell personal information. We may share information with trusted providers that help us operate our website, communications, analytics, advertising, payment, accounting or service-delivery systems. They may process information only for the agreed purpose and subject to appropriate safeguards.

We may also disclose information when required by law, to protect our rights or safety, or as part of a legitimate business transfer.

If you authorise Pristine Auto Spa to connect to a social media account, such as Instagram or TikTok, we may access the profile, content, performance statistics and publishing permissions that you approve. We use that access only to manage approved marketing activity and reporting.

You can revoke an integration through the relevant platform settings. Social platforms process information under their own privacy policies.

Our website may use cookies or similar technologies for essential functionality, audience measurement and advertising performance. You can restrict cookies through your browser settings, although some features may not work as intended.

We keep personal information only for as long as reasonably necessary for the purposes described here, including legal, tax, dispute and record-keeping requirements.

We use reasonable organisational and technical safeguards to protect information. No internet transmission or storage system can be guaranteed completely secure.

Subject to applicable South African law, including the Protection of Personal Information Act, you may ask to access, correct or delete personal information, object to certain processing, withdraw consent, or ask how your information is being used.

You may also lodge a complaint with South Africa’s Information Regulator if you believe your personal information has been handled unlawfully.

For privacy questions or requests, email info@pristineautospa.co.za. We may need to verify your identity before completing a request.